NEW YEARS EVE @ NEBULA

Refund Policy: Strictly No Refunds
 
All ticket purchases are final and non-refundable under any circumstances. This includes, but is not limited to, personal reasons, date conflicts, and weather conditions. In the event of a cancellation without a rescheduled date, a full refund will be processed to the original payment method. Your ticket purchase signifies agreement to this policy. We strongly advise reviewing event details thoroughly before purchasing. Disputes contradicting this policy will be contested.

Credit/Voucher: In the event that you are unable to attend an event for which you have purchased tickets, we offer the option to receive a credit or voucher equivalent to the value of your purchase. This credit can be used towards tickets for future events organized by Dream Hospitality.

To request a credit, voucher, or ticket transfer, please contact our customer service team at least two days before the event. The credit or voucher will be valid for 120 days from the date of issue and can be used for any Dream Hospitality event within that period.

Please note that credits or vouchers can only be issued once per purchase and are non-transferable. They cannot be redeemed for cash and must be used in their entirety; no change or remaining balance will be carried over.

We appreciate your understanding and flexibility, and we're committed to ensuring you have an exceptional experience with Dream Hospitality.

Please note, guaranteed entry to our events is reserved exclusively for guests aged 21 and over. We kindly remind you that tickets purchased by individuals not meeting this age requirement are non-refundable and non-exchangeable. We appreciate your understanding and cooperation in ensuring a responsible and enjoyable experience for all our patrons. ID verification will be conducted at the entrance.